All Systems Operational
US Operational
90 days ago
99.99 % uptime
Today
Authentication Operational
90 days ago
99.99 % uptime
Today
Insights (Beta) Operational
90 days ago
99.99 % uptime
Today
Lookback API Operational
90 days ago
99.99 % uptime
Today
Main Application Operational
90 days ago
99.97 % uptime
Today
Support Link Operational
90 days ago
99.99 % uptime
Today
Search Operational
90 days ago
99.99 % uptime
Today
Watches Operational
90 days ago
99.99 % uptime
Today
EMEA Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
Insights (Beta) Operational
90 days ago
100.0 % uptime
Today
Lookback API Operational
90 days ago
100.0 % uptime
Today
Main Application Operational
90 days ago
100.0 % uptime
Today
Support Link Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Watches Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
99.39 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Valued Rally Customers,

Rally is planning scheduled maintenance windows for or production US data center for the following dates; April 17, May 8 and May 22. During these maintenance windows Rally will be unavailable for from 12AM - 8AM MT. The scheduled maintenance will be used to complete the database architecture migration that we’ve been iteratively delivering since late 2020.

We know that over the last several months we’ve had planned and unplanned downtime that has been disruptive to our customers. We take this very seriously and appreciate that there has been frustration and apprehension when we schedule additional maintenance and infrastructure work.

So why are we scheduling 3 maintenance windows? Are we actually planning to be unavailable for 3 upcoming Saturdays? The answer is most likely not. Right now our priority is to give customers as much notice to plan as possible. As we get closer we may determine that we’re only going to use one or two of these windows based on our assessment of overall readiness, risk and how we incrementally cutover components. We have doubled down on our testing efforts to ensure that we have confidence in our ability to manage the cutover gracefully without customer impact. We have also evaluated the outages we experienced in December and have a much improved plan to fail back quickly in the worst case scenario.

Our commitment to you, our customers, is that we will continue to update you as our plan progresses. We know that there have been challenges, we are committed to delivering a reliable Rally experience that you can depend on, and will share more details as our plan progresses.

Regards,

Greg Gould (Head of Product)
Katy Groves (Head of Engineering)
Posted on Mar 4, 21:36 UTC
Rally SSO Migration May 31, 02:00 - Jun 1, 02:00 UTC
Hello Rally Customers!

On May 31, 2021 Rally is moving its Single Sign-On (SSO) solution from PingFederate to Okta. This transition will have implications if you currently use PingFederate to access Rally, as you will lose the ability to log into Rally via SSO connection come May 31, 2021.

Rally will have to reconfigure its new Broadcom Okta instance to point to your identity provider (IdP). This also means that we will need to speak with your Rally administrator and possibly your SSO administrator in order to make this migration happen.

Action Required:
If you have not already completed this process, please ask your subscription administrator to open a Support Ticket to initiate the process of transitioning from PingFederate to Okta SSO. Once your request is received, our Rally Support engineers will work with your Identity Provider (IdP) administrator to transition your subscription to our new SSO solution.

Thank you,
The Rally Product team
Posted on May 7, 18:43 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 6, 20:37 UTC
Past Incidents
May 13, 2021

No incidents reported today.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021
Completed - The scheduled maintenance has been completed.
May 8, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 06:00 UTC
Scheduled - Valued Rally Customers,

We will be moving forward with a modified maintenance window for this weekend. On Saturday, May 8, we will be taking a maintenance window from 6AM to 8AM MT during which period Rally will be unavailable. The intent of this window is a last round of configuration changes and additional fail-back and recovery testing ahead of our maintenance window on May 22. We expect this maintenance window to be generally low risk and will set us up for success when we finalize our infrastructure changes on May 22.

Regards,

Greg Gould (Head of Product)
Katy Groves (Head of Engineering)
May 8, 12:00 UTC
May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021
Resolved - This incident has been resolved.
May 4, 18:10 UTC
Investigating - We are currently investigating this issue.
May 4, 17:51 UTC
Resolved - This incident has been resolved.
May 4, 17:16 UTC
Investigating - We are aware of some customers experiencing an outage. We are currently investigating the cause of this issue and will provide updates as new information becomes available.

All other aspects of the product are functioning as normal.
May 4, 13:56 UTC
May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021
Resolved - As of 9:07 Mountain Time, the issue experienced by customers has been addressed and functionality has been restored. This incident is now resolved.
Apr 30, 15:09 UTC
Investigating - We are aware of some customers experiencing Rally down. We are currently investigating the cause of this issue and will provide updates as new information becomes available.

All other aspects of the product are functioning as normal.
Apr 30, 14:59 UTC
Apr 29, 2021

No incidents reported.