All Systems Operational
US Operational
90 days ago
99.99 % uptime
Today
Authentication Operational
90 days ago
99.99 % uptime
Today
Insights (Beta) Operational
90 days ago
99.99 % uptime
Today
Lookback API Operational
90 days ago
99.99 % uptime
Today
Main Application Operational
90 days ago
99.99 % uptime
Today
Support Link Operational
90 days ago
99.99 % uptime
Today
Search Operational
90 days ago
99.99 % uptime
Today
Watches Operational
90 days ago
99.99 % uptime
Today
EMEA Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
Insights (Beta) Operational
90 days ago
100.0 % uptime
Today
Lookback API Operational
90 days ago
100.0 % uptime
Today
Main Application Operational
90 days ago
100.0 % uptime
Today
Support Link Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Watches Operational
90 days ago
100.0 % uptime
Today
Sandbox Operational
90 days ago
99.54 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Valued Rally Customers,

Rally is planning scheduled maintenance windows for or production US data center for the following dates; April 17, May 8 and May 22. During these maintenance windows Rally will be unavailable for from 12AM - 8AM MT. The scheduled maintenance will be used to complete the database architecture migration that we’ve been iteratively delivering since late 2020.

We know that over the last several months we’ve had planned and unplanned downtime that has been disruptive to our customers. We take this very seriously and appreciate that there has been frustration and apprehension when we schedule additional maintenance and infrastructure work.

So why are we scheduling 3 maintenance windows? Are we actually planning to be unavailable for 3 upcoming Saturdays? The answer is most likely not. Right now our priority is to give customers as much notice to plan as possible. As we get closer we may determine that we’re only going to use one or two of these windows based on our assessment of overall readiness, risk and how we incrementally cutover components. We have doubled down on our testing efforts to ensure that we have confidence in our ability to manage the cutover gracefully without customer impact. We have also evaluated the outages we experienced in December and have a much improved plan to fail back quickly in the worst case scenario.

Our commitment to you, our customers, is that we will continue to update you as our plan progresses. We know that there have been challenges, we are committed to delivering a reliable Rally experience that you can depend on, and will share more details as our plan progresses.

Regards,

Greg Gould (Head of Product)
Katy Groves (Head of Engineering)
Posted on Mar 4, 21:33 UTC
Valued Rally Customers,

Rally is planning scheduled maintenance windows for or production US data center for the following dates; April 17, May 8 and May 22. During these maintenance windows Rally will be unavailable for from 12AM - 8AM MT. The scheduled maintenance will be used to complete the database architecture migration that we’ve been iteratively delivering since late 2020.

We know that over the last several months we’ve had planned and unplanned downtime that has been disruptive to our customers. We take this very seriously and appreciate that there has been frustration and apprehension when we schedule additional maintenance and infrastructure work.

So why are we scheduling 3 maintenance windows? Are we actually planning to be unavailable for 3 upcoming Saturdays? The answer is most likely not. Right now our priority is to give customers as much notice to plan as possible. As we get closer we may determine that we’re only going to use one or two of these windows based on our assessment of overall readiness, risk and how we incrementally cutover components. We have doubled down on our testing efforts to ensure that we have confidence in our ability to manage the cutover gracefully without customer impact. We have also evaluated the outages we experienced in December and have a much improved plan to fail back quickly in the worst case scenario.

Our commitment to you, our customers, is that we will continue to update you as our plan progresses. We know that there have been challenges, we are committed to delivering a reliable Rally experience that you can depend on, and will share more details as our plan progresses.

Regards,

Greg Gould (Head of Product)
Katy Groves (Head of Engineering)
Posted on Mar 4, 21:35 UTC
Valued Rally Customers,

Rally is planning scheduled maintenance windows for or production US data center for the following dates; April 17, May 8 and May 22. During these maintenance windows Rally will be unavailable for from 12AM - 8AM MT. The scheduled maintenance will be used to complete the database architecture migration that we’ve been iteratively delivering since late 2020.

We know that over the last several months we’ve had planned and unplanned downtime that has been disruptive to our customers. We take this very seriously and appreciate that there has been frustration and apprehension when we schedule additional maintenance and infrastructure work.

So why are we scheduling 3 maintenance windows? Are we actually planning to be unavailable for 3 upcoming Saturdays? The answer is most likely not. Right now our priority is to give customers as much notice to plan as possible. As we get closer we may determine that we’re only going to use one or two of these windows based on our assessment of overall readiness, risk and how we incrementally cutover components. We have doubled down on our testing efforts to ensure that we have confidence in our ability to manage the cutover gracefully without customer impact. We have also evaluated the outages we experienced in December and have a much improved plan to fail back quickly in the worst case scenario.

Our commitment to you, our customers, is that we will continue to update you as our plan progresses. We know that there have been challenges, we are committed to delivering a reliable Rally experience that you can depend on, and will share more details as our plan progresses.

Regards,

Greg Gould (Head of Product)
Katy Groves (Head of Engineering)
Posted on Mar 4, 21:36 UTC
Past Incidents
Apr 13, 2021

No incidents reported today.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021
Resolved - This incident has been resolved.
Apr 7, 16:15 UTC
Monitoring - As of 3:13 PM UTC, the issue experienced by some customers has been addressed and functionality has been restored. We are currently monitoring the performance closely.

Please perform a hard refresh on any pages that were experiencing difficulties (typically Shift + Refresh), or clear your browser cache to ensure you have the most recent changes.

The next update will be provided as new information is available.
Apr 7, 15:13 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 7, 14:49 UTC
Investigating - We are aware of some customers experiencing unresponsive pages when adding child items. We are currently investigating the cause of this issue and will provide updates as new information becomes available.

As a workaround, it is possible to switch to the quick detail page which shows as a pane on the right side of the browser instead of using full-screen editing mode.

All other aspects of the product are functioning as normal.
Apr 7, 14:18 UTC
Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021

No incidents reported.

Mar 30, 2021

No incidents reported.